Nuance

In 2016, I joined Nuance Communications as an intern. I ended up staying there till the end of the year, and then returning once again for the last four months of 2017. During my time there, I worked on a few different projects such as:

Script Runner

When I first started at Nuance, I was tasked with an experimental project. One of their intenal systems consisted of a visual tool that allowed technicians to build decision trees which chatbots or automated IVR systems would use to interact with end customers. I added a hook system where an arbitrary script written in JavaScript could be run in the event that a given node in the decision tree was reached.

Site Theme Update

Around the same time that I first joined the company, Nuance had recently gone through a re-branding, meaning that they needed to update many of their tools accordingly. As it happened, this update was required for one of the web apps that was being maintained by my team. I ended up working with one of the web designers in the company in order to update the branding of the site and enhance some of the outdated UI elements. This was a good way for me to learn CSS as well as a less well-known framework called GWT in which Java code is compiled into JavaScript to run in the browser.

Demo Builder

My team at Nuance maintained a tool which allowed technicians to quickly build custom-branded demo versions of one of their apps, so they could show potential customers what the app might look like with their own colors / logos. To this demo system, I added some additional configuration properties that could be used to further customize the demo UI, and I added a Google OAuth integration to make it easy authorize specific individuals to access the system. While the site was only hosted in the company’s private network, anyone with the link was able to access it before I added this feature.